How to Manage Multiple HR Contacts for Event Staffing

When you're managing a small team, having one HR contact works fine. Questions go to one person. Notifications land in one inbox. Simple.

But as your operation grows, that single point of contact becomes a bottleneck. Regional teams need local HR support. Compliance issues need to go somewhere different than payroll questions. And when a worker bails on a shift at 6 AM, you don't want that notification buried in a general inbox.

Managing multiple HR contacts across events isn't just a nice-to-have. For growing staffing operations, it's essential.

This guide covers why multiple HR contacts matter, when to use them, and how to set them up in your scheduling system.

Why a Single HR Contact Falls Short

Most workforce management tools default to one HR contact at the account level. Every notification, every worker question, every compliance flag goes to the same person or inbox.

That works until it doesn't.

Here's where it breaks down:

Regional operations. If you're staffing events in multiple cities or states, workers in Portland shouldn't be directed to an HR manager based in Miami. Response times suffer, and local labor law questions get routed to someone who may not know the answer.

Specialized inquiries. Payroll questions, compliance issues, and general HR requests often need to go to different people. Lumping them together creates confusion and delays.

High-volume notifications. Bailout alerts, shift changes, and time-off requests can flood a single inbox. When everything is urgent, nothing is.

Scaling pains. What worked for 30 workers doesn't work for 150. As your roster grows, so does the complexity of who needs to know what.

When to Use Multiple HR Contacts

Not every organization needs this level of control. But if any of these scenarios sound familiar, it's worth setting up:

You operate in multiple regions. Assign a local HR contact for each territory so workers get faster, more relevant support.

You have dedicated compliance or payroll staff. Route specific notifications to the right department instead of creating extra forwarding steps.

You run high-volume or high-stakes events. For large-scale events, you may want a dedicated HR contact just for that job, keeping communications focused and organized.

You want cleaner audit trails. When the right person gets the right notification from the start, your records stay cleaner and easier to review.

How to Set Up Multiple HR Contacts in Roosted

Roosted now supports multiple HR managers at both the account and event level. Here's how it works:

Step 1: Add your HR contacts

Go to Configuration in the Admin bar, then click Company Information. From here, you can add multiple HR contacts to your account.

Step 2: Set a default

Choose one HR contact as your account-wide default. This is the fallback for any event that doesn't have a specific HR contact assigned.

Step 3: Assign contacts to individual events

When creating or editing an event, you can select which HR contact applies to that specific job. If you don't select one, Roosted automatically uses your default.

That's it. No complicated workflows, no extra clicks for your team.

Watch the full walkthrough:

Use Cases by Industry

Caterers: Assign different HR contacts for front-of-house and back-of-house teams, or by event venue location. Learn more about staffing for catering companies.

Event security: Route compliance-related notifications (licensing, certifications) to your compliance lead while general scheduling questions go to ops. See how Roosted supports event security teams.

Production companies: Large productions often have dedicated on-site HR. Assign them directly to that event so workers know exactly who to contact. Explore production company solutions.

Multi-location staffing agencies: Each branch or region gets its own HR contact, reducing confusion and improving response times for your on-demand workforce.

The Bottom Line

As your team scales, your HR communication needs to scale with it. Routing every notification to a single contact creates bottlenecks, slows response times, and makes it harder to stay organized.

With support for multiple HR contacts, you get flexibility without complexity. The right people get the right information, every time.

Ready to simplify your HR communication as you grow?

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